SPA ETIQUETTE
To ensure that you and those around you experience the full benefits of Journeys Spa, we suggest the following: Arrive early. Arriving late will cheat you of precious minutes of your Spa treatment. Should you arrive late, your treatment will end on time so that the next client isn’t delayed, regardless of how late you start. The Journeys Spa environment is one of tranquility and relaxation, so please respect the other guests’ right to privacy and quiet, we ask that cell phones are turned off while at the spa and in the relaxation lounge area.
PAYMENT INFORMATION
Journeys Spa accepts MasterCard, Visa, American Express, Discover, Cash, and Room Charges from Wyndham Sugar Bay Resort Guests.
SPA RESERVATION & CANCELLATION
If you must cancel or reschedule an appointment, as a courtesy to other guests and our therapists, an 8 hour notice is required to avoid being charged 100% of the price on all treatments scheduled. Journeys Spa strictly adheres to our Spa Cancellation Policy and requires a valid credit card number with expiration date to hold all spa reservations, even if a client intends to pay with a gift certificate.
GRATUITY POLICY
As a courtesy we add a 20% service charge to all spa treatments. Tips may be given in cash or by credit card at the front desk at check out.
WHAT TO WEAR DURING A SPA TREATMENT
Journeys Spa provides spa robes at arrival. Our practitioners are trained to drape you discreetly and to protect your privacy at all times during your Spa treatment. It is generally recommended during a body treatment or massage that you are fully disrobed, of course wear undergarments if that is more comfortable for you. It is best to leave your jewelry & valuables at home.
PREP FOR YOUR SPA TREATMENT
Arrive 15-30 minutes before your first appointment to allow yourself ample time to check in, change and familiarize yourself with the Spa. We recommend that you shower, steam, sauna and enjoy our private sundeck and some refreshments in the lounge prior to treatment. Steaming and showering are recommended before any treatment, as the treatments are received best through clean skin and softened pores.
MISCELLANEOUS POLICES
You may request a male or female massage therapist, we will always try to accommodate your personal preferences based on our daily schedule. Shaving is not recommended before a body treatment or Refresh Salt Scrub, if you do choose to shave, please do so at least 8 hours before your service. Guests of Journeys Spa must be at least 18 years of age to experience a Spa treatment. Salon services are available for all ages. Children under the age of 18 must be accompanied by an adult.
MEDICAL CONDITIONS & ALLERGIES
Please notify a Spa Coordinator when booking your appointments about physical ailments, medical conditions and allergies. This will allow us to further personalize your treatments. Special conditions may include pregnancy, high blood pressure, heart conditions, and such. Journeys practitioners cannot work on clients with open wounds, abrasions, etc.
HEALTH BENEFITS TO SPA VISITS
The guaranteed benefit of a Spa visit is your immersion in a calming environment, which reduces stress. Stress reduction is one of the major contributors to good health. In addition, many Spa treatments are geared to easing various aches, pains and increasing blood flow and circulation. Your practitioner can help you make lifestyle changes for long-term benefits.
PREGNANCY & SPA TREATMENTS
Many women find that spa treatments are very helpful in relieving some pain and stress from pregnancy. Prenatal Massage was developed especially for pregnancy. However, during pregnancy, treatments using deep pressure and heat, such as Deep Tissue or aromatherapy should be avoided. Mom’s-to-be should also avoid using the steam room. Please consult your doctor with any other concerns or questions. *No spa treatments are offered during the first trimester.